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Support Plans

When you purchase VAST, you're not just purchasing software, you're purchasing access to Instantiations' engineering team.

Support Plans are Critical to Long-Term Success

Before the year of support included with a purchase of the VAST Platform (VA Smalltalk) lapses, we recommend purchasing a yearly support plan. It helps ensure that your mission-critical systems are kept up-to-date and running smoothly. 

Continuous software updates and technical support provide:

  • A team of engineers dedicated to solving your technical issues with VAST
  • Continued functionality when major operating system updates are released
  • Security frameworks that are maintained to adhere to ever-changing standards
  • Updated features to streamline your development
  • New technologies to add functionality to your applications
  • New architecture releases (like ARM) for cross-platform deployment flexibility
According to our customer support surveys over the past 7 years[1] —
100 percent
OF CASES
met expectations
73 percent
OF CASES
EXCEEDED OR GREATLY EXCEEDED expectations
Your support team is world class! Efficient, knowledgeable, professional, on target, etc... the list goes on and on!
Laura Yen
Senior Technical Analyst, Chubb
"It would be hard to improve on a flawless experience. The responsiveness of the support team is always amazing. It makes me feel as if I was their only client."
Robert Long
Senior Software Engineer, Trintech Inc.
"It brings great peace of mind and comfort to know that Instantiations stands so solidly behind its product and its customers."
Julian Ford
President/Lead Developer, SpinnakerWare Inc.
"Their responses were consistently on time, and I'm really appreciative of their willingness to extend help (i.e. volunteering to do the debugging) just to get me back on track."
Mervy Aclan
Senior Developer, Sandstone Technology

Plan Comparison

We offer 'Standard' and 'Premier' plans to suit the diverse needs of our customers.

Standard Premier
Software Updates Major version updates, new features, and bug fixes
Technical Support There's no outsourced support at Instantiations. You speak directly to the engineers developing and maintaining VAST.
Early Customer Access Program (ECAP) Access pre-release versions of VAST: Check out new features and provide feedback before the next release
Enhanced ECAP ?
Automatic Support Queue Elevation ?
3rd Party Technical Support ?
Regular Check-ins ?
Discounted Rates for Custom Development and Consulting & Training
Support Coverage Monday through Friday 8am to 6pm, US eastern time Expanded Days/Hours [2]
Plan Pricing $2295 renewal per year Call or Email for Pricing
[1] Results of customer support surveys taken from September 2013 through January 2021.

[2] Scope of expanded days/hours is customized for each customer account and is subject to support engineer availability. Call or email for details.

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