Support Plans

When you purchase VAST, you're not just purchasing software, you're purchasing access to Instantiations' engineering team.

Support Plans are Critical to Long-Term Success

Before the year of support included with a purchase of the VAST Platform (VA Smalltalk) lapses, we recommend purchasing a yearly support plan license. It helps ensure that your mission-critical systems are kept up-to-date and running smoothly.

Continuous software updates and technical support provide:

A team of engineers dedicated to solving your technical issues with VAST
Continued functionality when major operating system updates are released
Security frameworks that are maintained to adhere to ever-changing standards
Updated features to streamline your development
New technologies to add functionality to your applications
New architecture releases (like ARM) for cross-platform deployment flexibility

According to our customer support surveys over the past 10 years[1] —

OF CASES

met expectations

OF CASES

EXCEEDED OR GREATLY EXCEEDED expectations

Your support team is world class! Efficient, knowledgeable, professional, on target, etc... the list goes on and on!

Laura Yen

Senior Technical Analyst, Chubb

"It would be hard to improve on a flawless experience. The responsiveness of the support team is always amazing. It makes me feel as if I was their only client."

Robert Long

Senior Software Engineer, Trintech Inc.

"Their responses were consistently on time, and I'm really appreciative of their willingness to extend help (i.e. volunteering to do the debugging) just to get me back on track."

Mervy Aclan

Senior Developer, Sandstone Technology

Plan Comparison

We offer 'Standard' and 'Premier' plans to suit the diverse needs of our customers.

	Standard	Premier
Engineer-Staffed Technical Support There's no outsourced support at Instantiations. Get email-based support directly from the engineers developing and maintaining VAST.	✓	✓
Software Updates Major version updates, new features, and bug fixes	✓	✓
Early Customer Access Program (ECAP) Access pre-release versions of VAST: Check out new features and provide feedback before the next release	✓	✓
Compliance Package Meet the heightened compliance demands of highly regulated industries with applicable documentation, proven processes, and cooperative compliance support. Designed to meet requirements such as the Digital Operational Resilience Act (DORA).	Optional Call or Email for Pricing	Optional Call or Email for Pricing
Automatic Support Queue Elevation ?	—	✓
3rd Party Technical Support ?	—	✓
Discounted Rates for Custom Development and Consulting & Training	—	✓
Support Coverage	Monday through Friday 9am to 6pm, US eastern time	Expanded Days/Hours [2]
Plan Pricing	$2595 renewal per year [3]	Call or Email for Pricing

[1] Results of customer support surveys taken from September 2013 through January 2024.

[2] Scope of expanded days/hours is customized for each customer account and is subject to support engineer availability. Call or email for details.

[3] This price requires an active Support Plan. The number of active Support Plan licenses must match the number of developers using the VAST Platform software. Only one Support Plan type per account is permitted. Support Plans that have lapsed by up to 30 days carry a 75% surcharge. Support Plans that have lapsed by more than 30 days require the purchase of a new license of VAST. Support offerings and pricing are subject to change.

Support Plans

When you purchase VAST, you're not just purchasing software, you're purchasing access to Instantiations' engineering team.

Support Plans are Critical to Long-Term Success

Plan Comparison

We offer 'Standard' and 'Premier' plans to suit the diverse needs of our customers.

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