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Privacy Policy

This privacy policy was last updated: March 9, 2021.

Introduction

The privacy of your data is important to us. This privacy policy outlines what data we collect, how we collect it, how it is used, how it is handled, and your rights to your data. This policy applies to data collected and stored by the Instantiations website and other trusted vendors that Instantiations uses for business operations and marketing purposes.

We do not sell your data and we will not use your name in marketing statements without your permission.

By accessing or using the instantiations.com website, you agree to the terms of the Instantiations Privacy Policy, as outlined below. If you do not agree to these terms, please do not view or use this website. Instantiations reserves the right to change the Privacy Policy at its sole discretion. Your use of this site will be subject to the most current version of the Privacy Policy at the time of such use.

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What data do we collect?

When you submit personal information to Instantiations, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the states, provinces, or countries where Instantiations or its trusted vendors maintain offices. Instantiations collects the following data if available and applicable:

  • Personal identification information
    • Full Name
    • Job/Profession Title
    • Organization Name
    • Address (including City, State/Province, Country, Zip/Postal Code)
    • Telephone number
    • Email Address
    • Billing information
  • Your preferences and behavioral information
    • Your website cookie preferences
    • When and where you subscribed to marketing
    • Which products or services you have shown interest in
    • Opens and clicks within marketing email
    • Anonymized website usage data (if you opt-in)

We do not collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities.

How do we collect data?

You directly provide Instantiations with most of the data we collect. We collect data and process data when you:

  • Purchase our products or services
  • Request an evaluation/trial of the VAST Platform or related software
  • Voluntarily complete a customer survey
  • Signup to attend and/or attend a live event (webinar)
  • Use or view our website (via your web browser’s cookies)
  • Communicate information through email or a telephone/voice call

How do we use data?

Instantiations collects your information so you can participate in requested activities, like buying software, getting support, or evaluating the VAST Platform. Please note that if you do not provide the information needed for an activity, you will not be able to engage in that activity.

Instantiations collects your data so we can:

  • Process your purchases/payments and manage your account. For example, data is used to register your product license and your rights to technical support (if applicable), product upgrades, or other benefits that may be made available to registered users.
  • Inform you about products, services, events, and surveys we think you would be interested in

How do we store data?

The collection, transferring, storage, and processing of your information is undertaken by trusted vendors used by Instantiations, and stored securely in the cloud. Your personal information resides on these secure servers that only select Instantiations personnel and these trusted vendors have access to.

Upon your request, Instantiations can completely delete your data from our systems. See the below data protection rights section for other ways to control your data.

How is data used for marketing?

Instantiations would like to send you information about products, services, events, and surveys we think you would be interested in. We use your data to tailor our communications for you, so they are more relevant to your needs and interests.

If you wish to subscribe to marketing, or if you no longer wish to be contacted for marketing purposes, please update your marketing preferences on our ‘subscribe’ page.

What are your data protection rights?

Instantiations recognizes and appreciates the importance of responsibly using the data it collects, so we would like to make sure you are fully aware of all your data protection rights. At Instantiations, we apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. Instantiations recognizes all the rights granted in these regulations, except as limited by applicable law.

These rights include:

  • Right to Know. You have the right to know what personal information is collected and used. We outline the specific types of data we collect, as well as how they are used, in this privacy policy.
  • Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the storage, security, and processing of that information.
  • Right to Correction. You have the right to request correction of your personal information.
  • Right to Erasure / “To be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all our trusted vendors. Fulfillment of some data deletion requests may prevent you from using Instantiations software and services. In such cases, a data deletion request may necessitate a discontinuation of service.
  • Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to https://edpb.europa.eu/about-edpb/board/members_en.
  • Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed.
  • Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
  • Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
  • Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
  • Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right “to be forgotten”) may, by virtue of your exercising those rights, prevent you from using our software or services.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Instantiations uses cookies to improve your experience on our website, including:

  • Recording your cookie preferences
  • Understanding how you use our website (anonymously)

What types of cookies do we use?

There are many different types of cookies, however, our website uses:

  • Essential Cookies – Instantiations uses these cookies to recognize you on our website and remember your previously selected cookie type preferences.
  • Analytics Cookies – Instantiations uses these cookies to collect anonymized information about your visit to our website, the content you viewed, the links you followed, and information about your web browser and device. These cookies are optional but encouraged.

How do you manage your cookie preferences?

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, our website will not be fully functional if all cookies are disabled.

To enable or disable certain cookie types for our website, please modify your settings using the below button:

Privacy policies of other websites

The Instantiations website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should review their privacy policy.

Changes to our privacy policy

Instantiations keeps its privacy policy under regular review and places any updates on this web page. The top of this page references the date of the last update.

How to contact us

If you have any questions, concerns, or complaints about Instantiations’ Privacy Policy, or would like to exercise one of your data protection rights, please do not hesitate to contact us. Contact us using any of the methods below, although email will likely be the most expedient.

Once you contact us, we will respond promptly, although it may take up to one month to fully complete a request.

Email:
privacy@instantiations.com

Telephone:
North America Toll Free:
855 476 2558

International:
+1 503 263 0058

Mail:
Instantiations, Inc.
4917 Waters Edge Drive
Suite 268
Raleigh, NC 27606
USA

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© Instantiations, Inc. All rights reserved. All product names, trademarks, and registered trademarks are property of their respective owners. Company, product, and service names not owned by Instantiations are used for identification purposes only. Use of these names, trademarks, and brands does not imply endorsement.