Before the year of support included with a purchase of the VAST Platform (VA Smalltalk) lapses, we recommend purchasing a yearly support plan license. It helps ensure that your mission-critical systems are kept up-to-date and running smoothly.
Continuous software updates and technical support provide:
Standard | Premier | |
---|---|---|
Engineer-Staffed Technical Support There's no outsourced support at Instantiations. Get email-based support directly from the engineers developing and maintaining VAST. | ✓ | ✓ |
Software Updates Major version updates, new features, and bug fixes | ✓ | ✓ |
Early Customer Access Program (ECAP) Access pre-release versions of VAST: Check out new features and provide feedback before the next release | ✓ | ✓ |
Compliance Package Meet the heightened compliance demands of highly regulated industries with applicable documentation, proven processes, and cooperative compliance support. Designed to meet requirements such as the Digital Operational Resilience Act (DORA). | Optional Call or Email for Pricing | Optional Call or Email for Pricing |
Automatic Support Queue Elevation ? | — | ✓ |
3rd Party Technical Support ? | — | ✓ |
Discounted Rates for Custom Development and Consulting & Training | — | ✓ |
Support Coverage | Monday through Friday 9am to 6pm, US eastern time | Expanded Days/Hours [2] |
Plan Pricing | $2535 renewal per year [3] | Call or Email for Pricing |