Support Plans

Before the year of support included with a purchase of the VAST Platform (VA Smalltalk) lapses, we recommend purchasing a yearly support plan


Support Plans are Critical to Long-Term Success

Instantiations recommends purchasing a support plan to keep your mission-critical systems up-to-date and running smoothly.

Continuous software updates and technical support provide:

  • A team of engineers dedicated to solving your technical issues with VAST
  • Continued functionality when major operating system updates are released
  • Security frameworks that are maintained to adhere to ever-changing standards
  • Updated features to streamline your development
  • New technologies to add functionality to your applications
  • New architecture releases (like ARM) for cross-platform deployment flexibility

Plan Comparison

We offer 'Standard' and 'Premier' plans to suit the diverse needs of our customers.


Standard Premier
Software Updates
Major version updates, new features, bug fixes
Technical Support
Get support directly from our VAST Platform engineers
Automatic Support Queue Elevation?
3rd Party Technical Support?
Regular Check-ins?
Discounted Rates for Custom Development & Consulting
Support Coverage Monday through Friday
8am to 6pm, US eastern time
Expanded Days/Hours [1]
Plan Pricing $1995 renewal per year [2] Call or Email for Pricing

[1] Scope of expanded days/hours is customized for each customer account and is subject to support engineer availability. Call or email for details.

[2] The number of support subscriptions must match the number of licenses purchased. Only one support plan type per account is permitted. Support offerings and pricing are subject to change. Lapsed support plans are subject to a higher renewal rate. Volume discounts are available.


For more product and pricing information, please visit our Purchase Products page.

System Requirements

Read about VA Smalltalk system requirements in the product documentation

Documentation

Access the online documentation and read about redistributable files, system requirements and more.

Instantiations' Google Group

Engage in community discussion about VAST.

License Agreement

Read the FAQ

Frequently asked questions and answers

Version History

See the history and product roadmap for VA Smalltalk