Support Plans
Before the year of support included with a purchase of the VAST Platform (VA Smalltalk) lapses, we recommend purchasing a yearly support plan
Support Plans are Critical to Long-Term Success
Instantiations recommends purchasing a support plan to keep your mission-critical systems up-to-date and running smoothly.
Continuous software updates and technical support provide:
- A team of engineers dedicated to solving your technical issues with VAST
- Continued functionality when major operating system updates are released
- Security frameworks that are maintained to adhere to ever-changing standards
- Updated features to streamline your development
- New technologies to add functionality to your applications
- New architecture releases (like ARM) for cross-platform deployment flexibility
Plan Comparison
We offer 'Standard' and 'Premier' plans to suit the diverse needs of our customers.
| Standard | Premier | |
|---|---|---|
| Software Updates Major version updates, new features, and bug fixes |
✓ | ✓ |
| Technical Support Get support directly from our VAST Platform engineers |
✓ | ✓ |
| Early Customer Access Program (ECAP) Access pre-release versions of VAST: Check out new features and provide feedback before the next release |
✓ | ✓ |
Enhanced ECAP? |
— | ✓ |
Automatic Support Queue Elevation? |
— | ✓ |
3rd Party Technical Support? |
— | ✓ |
Regular Check-ins? |
— | ✓ |
| Discounted Rates for Custom Development & Consulting | — | ✓ |
| Support Coverage | Monday through Friday 8am to 6pm, US eastern time |
Expanded Days/Hours [1] |
| Plan Pricing | $1995 renewal per year [2] | Call or Email for Pricing |
[1] Scope of expanded days/hours is customized for each customer account and is subject to support engineer availability. Call or email for details.
[2] The number of support subscriptions must match the number of licenses purchased. Only one support plan type per account is permitted. Support offerings and pricing are subject to change. Lapsed support plans are subject to a higher renewal rate. Volume discounts are available.
For more product and pricing information, please visit our Purchase Products page.
System Requirements
Read about VA Smalltalk system requirements in the product documentation
More »
Documentation
Access the online documentation and read about redistributable files, system requirements and more.
More »
Instantiations' Google Group
Engage in community discussion about VAST.
More »
License Agreement
Read the license agreement
More »
Read the FAQ
Frequently asked questions and answers
More »