Troubleshooting

This chapter describes solutions to some of the problems you may encounter when you are using ENVY/QA.

Published RTF documents are incorrectly formatted (for example, tables are too narrow)

Verify that OTIMLRTF.DOT is installed in your Microsoft Word user templates directory. (To find the file location of the user templates, from Microsoft Word select Tool > Options.)

Some anti-virus software for the Microsoft Word Concept virus overrides the auto-open macros. For the purpose of publishing your code, you may need to use a NORMAL.DOT that does not have the antivirus software installed.

Formatting rules do not always seem to work

Some formatting rules are applied only when lines become too wide.

Some of the browsers do not have a Tool menu

Only newly opened browsers will have the menu option.

Code Coverage report percentages do not add up to 100%

The numbers shown in the output are approximations, and some round offmay occur.

Code Critic or Code Metric cannot be unloaded

Close all open results browsers.

Code Coverage cannot be unloaded

Close all open coverage browsers.

Last modified date: 08/19/2015